Case Study: Leading Insurance Company achieves faster procure-to-pay cycle times and $100K savings with Zycus

Zycus Genesys brings procurement transformation at a leading insurance company

Leading Insurance Company, a national US carrier with over 2,000 agencies, 650 employees and 3 million policyholders, struggled with paper‑based purchase requisitions, ad‑hoc supplier onboarding, no standard approval workflows, heavy manual AP processing and incomplete supplier data. To modernize procurement, Leading Insurance Company partnered with Zycus and implemented Zycus’s Procure-to-Pay (P2P) solution, including e‑procurement, supplier management/onboarding, e‑invoicing and spend analysis.

Zycus deployed a full P2P suite with a self‑service supplier portal, automated 3‑way invoice matching and line‑item spend visibility, enabling decentralized purchasing and enforcing a “No PO – No Pay” policy. The Zycus solution cut catalog order cycle times from a week to hours, reduced approval cycle time by 30%, vendor management FTE by 87% and AP invoice processing time by 40%, recovered $100K from duplicate/overpayments, and improved stakeholder NPS from neutral to +10.