Case Study: Delta Air Lines achieves 81% reduction in project cycle time and 60% reduction in request cycle time with Zycus Source-to-Pay

Delta Air Lines Powers Procurement Transformation “One way to Procure at Delta” with Zycus’ Source to Pay Solution

Delta Airlines, a global carrier with more than $57 billion in revenue and 75,000+ employees, faced fragmented, manual procurement across ten portfolios and outdated sourcing and contract systems that slowed workflows and increased risk. To standardize procurement under Project EPIC’s “One way to procure at Delta,” Delta Airlines selected Zycus’ Source to Pay solution to modernize sourcing, contracting, vendor lifecycle and supplier collaboration.

Zycus implemented its Source to Pay suite—leveraging Merlin AI capabilities—to centralize intake, automate eSourcing/RFx, contract lifecycle and supplier management, and improve compliance and collaboration. The Zycus deployment produced measurable results: an 81% reduction in project cycle time, a 60% reduction in request cycle time, and a 60% increase in sourcing events, accelerating procurement and boosting efficiency across Delta Airlines.

Delta Airlines

Niteen Suresh

Managing Director, SCM