Case Study: Large Australian Financial Services Company achieves Source-to-Pay digital transformation and greater spend visibility with Zycus

An Australian Financial Services Company Transforms its S2P Processes with Zycus

Large Australian Financial Services Company, an ASX 200 financial services firm serving 2.2 million customers, faced opaque, mostly manual source-to-pay processes that produced poor spend visibility, long sourcing cycles, paper-based workflows, inconsistent templates and supplier compliance risk. To establish a procurement “Center of Excellence” and achieve targeted goals (reduce suppliers by 20%, deliver 5% cost savings and uplift user experience), the company selected Zycus and its Cognitive Procurement Software Suite, including modules such as iContract, iAnalyze, iManage and the Merlin AI-enabled capabilities.

Zycus implemented a three‑phase program—automation, digital transformation and cognitive procurement—to centralize spend and contract data, standardize templates, enforce compliance and deploy AI-driven tools (Merlin for AP, Certinal and iSaaS). The engagement delivered clear outcomes: full spend visibility, reduced maverick spending and faster sourcing cycles, plus measurable impacts reported by Zycus—Merlin for AP increased accounts payable efficiency by 40%, Certinal cut signing expenditure by 80%, and iSaaS reduced integration effort by 80%—helping the client realize its savings and risk‑mitigation objectives.