Case Study: Leading US-based Retail Company achieves 40% faster contract cycles and streamlined procurement with Zycus' Source-to-Contract Suite

A Retail Giant Streamlines its Procurement Processes with Zycus

Leading US-based Retail Company, a $3B retailer operating 300 stores with 17,000 employees, faced fragmented procurement processes, multiple systems, limited spend visibility, and time-consuming manual work that increased cycle times and risk. To standardize and digitize purchasing, they engaged Zycus and selected Zycus’ Source-to-Contract (S2C) suite—including iSource, iContract, iManage, iSupplier and iRequest—to consolidate workflows and improve reporting.

Zycus implemented an integrated S2C platform with a centralized contract and supplier repository and automated sourcing events, giving the retailer real-time visibility, compliance controls, and faster decision-making. The project produced measurable gains: 3,500 contracts and 2,500 requests created, a 40% reduction in contract cycle time and a 35% reduction in request cycle time, while reducing cost and risk; the customer plans to expand with Zycus’ iRisk Enterprise and Merlin AI.