Case Study: BDO Unibank achieves ~80% improvement in procurement cycle time with Zycus’ Merlin Agentic Platform

BDO Unibank Transforms its Source to Pay Landscape with Zycus’ Merlin Agentic Platform

BDO Unibank, a full‑service universal bank in the Philippines, faced a decentralized, manual procurement landscape that prolonged projects and risked delays in sourcing, compliance, and visibility. To modernize Source-to-Pay, BDO Unibank partnered with Zycus and adopted Zycus’ Full Source to Pay solution powered by the Merlin Agentic Platform to centralize procurement and integrate with existing systems.

Zycus implemented a phased Merlin‑based S2P rollout (eProcurement, eInvoicing, iContract, iSource, iSupplier, iRequest) with rapid adoption in three months, delivering measurable impact: ~79% improvement in request‑to‑PO cycle time (~80% overall procurement improvement), 14% faster order‑to‑delivery receipt, 8‑day supplier onboarding, 99.5% invoice compliance to PO/contract, and a 9/10 NPS (8.45/10 CSI), while greatly improving integration, operational efficiency, compliance and visibility.

BDO Unibank

Joey Gotuaco

Senior EVP and HeadCentral Operations