Case Study: Frontier Communications achieves data-driven, automated procurement and stronger compliance with Zycus

Frontier Communications - Customer Case Study

Frontier Communications, a leading U.S. telecommunications provider, struggled with fragmented procurement tools that limited enterprise-wide spend visibility, slowed reporting, and left compliance and sourcing processes inefficient. To modernize procurement, Frontier engaged Zycus, deploying solutions such as iSource and iAnalyze to address sourcing flexibility and spend analytics (with plans to extend capabilities via Zycus’ Merlin Agentic Platform).

Zycus centralized Frontier’s contracts and automated sourcing and analytics, delivering measurable results: 1,035 sourcing events executed (including 644 RFPs and 112 auctions), 19,282 contracts consolidated into a single system, faster reporting, and stronger compliance tracking and audit readiness. Frontier now operates a connected, data-driven procurement function and is expanding value with Zycus’ AI-driven Merlin platform.

Frontier Communications

Shaun Moore

Vice President of Contract Management & Procurement Operations