Case Study: India’s largest QSR cuts new restaurant launch time with Zvolv

India's Largest QSR - Customer Case Study

The customer, India's largest QSR, faced significant challenges in its expansion process. With over 100 new restaurant launches per year involving 250+ contributors, its operations were hampered by chaotic collaboration. The process relied on disconnected tools like Excel, email, and WhatsApp, leading to poor project execution, a lack of process adherence, and delays. This chaotic system created complicated dependencies and a lack of real-time oversight for management, slowing down growth. They partnered with vendor Zvolv to address these inefficiencies.

Zvolv implemented its platform to automate and structure the new store opening (NSO) process. The solution provided a unified web and app-based system that enforced process adherence, offered real-time project insight, and prioritized tasks. This gave complete clarity to team members and allowed leadership to preempt issues. The implementation by Zvolv dramatically reduced the time to launch new restaurants from over 105 days to approximately 55 days. This efficiency gain resulted in an estimated addition of over Rs. 100 crore to the top-line revenue annually, while also providing a clear audit trail for compliance.