Case Study: CartPros reduces costly parts returns with ZURB

The Store That Keeps the Wheels of the Electric Vehicle Revolution Turning

CartPros needed a better way to present its eCommerce catalog of custom and replacement electric vehicle parts, since buyers often ordered the wrong components and caused costly returns. Zurb was brought in to help CartPros clearly communicate the value of its inventory while making the site easier for visitors to search and browse.

Zurb worked closely with CartPros to redesign the digital experience around a key design insight from competitive research, helping users more easily find the right EV parts. The result was a clearer, more usable shopping experience for CartPros customers, aimed at reducing ordering mistakes and the high return costs they created.

CartPros