Case Study: SaltPay Streamlines Field Operations with Zuper

SaltPay Streamlines Field Operations And Gains Happier Customers With Zuper’s Field Management Software

SaltPay, a leading European payment solutions provider for SMBs, needed a better way to manage growing field operations across 12 countries and 14 offices. As the company scaled, it struggled with inconsistent global processes, limited visibility into job statuses, scheduling challenges, and the need to manage an increasing number of micro-jobs. SaltPay also wanted a field service management solution that would integrate with Zendesk to improve coordination between customer support and field teams.

SaltPay implemented Zuper’s field management software, which integrated directly with Zendesk and gave dispatchers real-time job tracking, easier job management, and stronger reporting. With Zuper, SaltPay improved communication between technicians and customers, gained better operational insights, and made better decisions about field work. The case study reports that Zuper helped SaltPay increase efficiency, improve customer satisfaction, and reduce delivery times, though no specific numeric metrics were provided.

SaltPay

Hugo Nascimento

Global Logistics Technology Manager