Case Study: Creative Irrigation & Lighting boosts workforce productivity with Zuper

Creative Irrigation Improves Workforce Productivity by 10x in 6 Months With Zuper

Creative Irrigation & Lighting, a DC-based irrigation, lighting, and drainage solutions provider, was growing quickly but struggling with scheduling, dispatching, and work order management. The team had to sift through spreadsheets and crowded calendars to handle rescheduling, which led to callbacks, poor customer experiences, and inefficient field and back-office operations. They turned to Zuper to streamline field service management.

Zuper implemented its field service management suite, including intelligent work order management, scheduling and dispatching, workflow automation, smart checklists, customer notifications, ETA tracking, QuickBooks integration, and CRM connectivity. Within six months, Creative Irrigation & Lighting saved 20 hours per user per week in the back office, gained 3 hours per day per user in the field, and improved customer satisfaction by more than 50% with higher 5-star ratings.

Creative Irrigation & Lighting

Amy Rojas

Operations Manager