Case Study: CBHS Health achieves clearer platform decisions for its digital member experience with Zuni

Commonwealth Bank Health Society reaches consensus across 200,000 members with Zuni

cbhs, a major Australian member-owned health fund, was undertaking a digital-first member experience transformation. As part of this project, they needed to redevelop their website and customer portal and source a more flexible event booking system. They engaged Zuni to provide independent, rigorous advice on which content management and event booking platforms to choose.

Zuni conducted workshops to understand requirements and developed formal scorecards to evaluate platforms across functionality, integration, usability, and cost. They presented a range of options and rationales to senior stakeholders, who reached a clear consensus on which platforms to select. Zuni provided cbhs with a durable decision-making framework, ensuring the insights remained useful as their requirements evolved.

Commonwealth Bank Health Society (cbhs)