Case Study: Case & Associates achieves 100% rent collection with Zuma

Case & Associates reaches 100% rent collection with Zuma

The customer, Case & Associates, faced a significant challenge in rent collection, which consumed the first half of every month for their onsite teams and still did not guarantee full payment. To address this operational inefficiency, they turned to the vendor Zuma for its rent collection solution.

By implementing Zuma, Case & Associates established a structured process for managing promise-to-pay dates with dedicated follow-up. This solution delivered immediate and measurable results, including achieving 100% rent collection in the first month at one property and reducing court filings to nearly zero. The vendor Zuma saved the onsite team over 100 hours, allowing them to reallocate time to leasing and resident engagement.

Case & Associates