Case Study: Princeton Orthopaedic Associates improves patient communications and call routing with Zultys

Princeton Orthopaedic Associates improves communications across 6 locations with Zultys

Princeton Orthopaedic Associates (POA), a medical practice with six locations in New Jersey, faced challenges with an outdated and unreliable phone system. Their aging equipment caused dropped calls, downtime, and confusion due to disparate fax solutions. As they planned to grow, POA needed a new communications platform from a vendor like Zultys to support seamless connectivity and exceptional patient care.

Zultys, implemented with the help of IDeACOM Communications Group, provided a solution with integrated faxing, advanced analytics, and robust call recording. The results included improved cell phone reception, seamless communication across devices for staff, and the ability for physicians to text patients without sharing personal numbers. The Zultys platform provided analytics that led to significant cost savings on licensing and enhanced overall efficiency and patient experience.

Princeton Orthopaedic Associates (poa)