Case Study: Ken Garff Automotive improves customer service and cuts costs with Zultys VoIP

National Automotive Dealer Drives Customer Service to Higher Levels With Zultys VoIP System

Ken Garff Automotive Group, a national car dealership with 39 locations across several U.S. states, was dealing with an aging Comdial phone system that was creating service issues and driving up costs. The company also relied on an expensive third-party service for customer care, and turned to Zultys and local partner CCI Intellisys to find a more flexible unified communications solution.

Zultys replaced the old system with MX250 IP PBXs in redundant configurations, along with MXmeeting, MXIE, IP phones, and MXnetwork connectivity across sites. The new Zultys VoIP system delivered immediate cost savings through SIP trunking, reduced support and maintenance expenses, and improved communications with presence, chat, video, conferencing, and mobility features. Ken Garff Automotive Group said the system improved customer service and productivity while turning communications from a cost center into a profit center.

Ken Garff Automotive Group

Mark Boehlen

Chief Information Officer