Case Study: Provident Funding achieves lower telecom costs and simpler nationwide communications with Zultys

Mortgage Lender Gains Control Over Costs with Zultys

Provident Funding, a major U.S. mortgage lender with nationwide branch offices, was struggling with a patchwork of phone systems that were costly to maintain and hard to administer. As the company grew, it needed a centralized communications platform that could simplify operations, reduce equipment and support expenses, and support open standards for future software development. Zultys was selected to address these needs with an IP communications solution.

Zultys implemented the MX250 IP PBX at headquarters and MX25 systems at branch locations, along with Zultys Zip 4x4 phones. The all-in-one platform consolidated voice mail, gateways, and PBX functions, simplified deployment and administration, and enabled features like 4-digit dialing and IVR. Provident Funding reported rapid ROI, eliminated six of nine PRIs, and expected annual savings of $200,000 to $300,000 from internal calling plus up to $500,000 more from reduced dedicated lines, while also improving customer service and scalability.

Provident Funding

Jason Lukitsch

Associates