Case Study: Quality Logo Products achieves record sales growth with Zultys

Ecommerce Company Dramatically Improves Sales After Switching to Zultys

Quality Logo Products, a national distributor of promotional products and marketing giveaways based in Aurora, IL, was outgrowing its phone system as its sales force expanded. The company needed a modern, scalable solution with reliable call routing and contact center capabilities, but also had to support legacy analog lines because of the reliability and cost of their local infrastructure. Zultys was brought in to meet those needs.

With help from Aavex Technology, Quality Logo Products implemented Zultys’ Integrated Contact Center Solution, along with MXreport and the MXIE unified communications client. The new system improved call routing fairness for commission-based sales agents, generated automated daily call center reports, and simplified remote work support. Zultys’ solution eliminated dropped and misrouted calls, helped drive record sales, and saved the company an estimated $1,250,000 over two years, while also reducing phone system maintenance costs.

Quality Logo Products

Bret Bonnet

President