Case Study: iDrift AS achieves efficient distributed team management with Zulip

iDrift AS - Customer Case Study

iDrift AS, a distributed tech company providing infrastructure and security support, faced a challenge with asynchronous communication on Slack. Their busy channels made it difficult for team members, especially management, to catch up on conversations or get an overview of what was missed while away. This hindered the efficiency of their 30-person, multi-office team in Norway.

The company implemented Zulip, an open-source team chat app. Zulip’s topic-based threading model transformed their communication, making it easy to manage discussions asynchronously and review conversations in batches. The transition from Slack was smooth, and the solution significantly improved management oversight. iDrift AS reports that using Zulip dramatically increased the number of employees a manager can effectively track, from a handful to 25 people, and made catching up on incidents a matter of seconds.

iDrift AS

Gaute Lund

Co-Founder