Case Study: GUT contact improves communication for 1000 agents with Zulip

GUT Contact simplifies support for 1000 agents with Zulip

GUT contact, a German-language customer support and sales agency with over 1000 agents, needed a team chat application that was simple enough for its largely older workforce to use effectively. The company's Head of IT, Erik Dittert, sought to replace their self-hosted Rocket.Chat system with a solution that could prevent conversational confusion and eliminate the need for employee email accounts, which were a source of spam.

The agency implemented the Zulip team chat platform, which was praised for its easy setup and intuitive, topic-based threading that keeps conversations organized. The transition for 1000 users was smooth, with Zulip's LDAP integration simplifying login. The result was a highly adopted communication tool that agents found easy to use, with specific features like the "All messages" view and a clean mobile app receiving particular praise. Zulip provided a critical and efficient communication hub for the distributed company.

GUT Contact