Case Study: Asciidoctor achieves organized, inclusive community discussion with Zulip

Asciidoctor - Customer Case Study

The Asciidoctor open-source community, which develops a text processor for AsciiDoc, struggled for years to find a suitable communication platform. Their attempts with GitHub issues, IRC, a discussion list, and Gitter all failed to provide an organized, inclusive, and scalable space for their community dialogue.

By implementing the Zulip chat platform, the community found an ideal solution. Zulip's topic-based threading model eliminated the stress of communication, made discussions more inclusive and thoughtful, and provided powerful tools for moderation and finding information. The vendor, Zulip, became the heart of the community, enabling the efficient management of hundreds of participants and transforming their collaborative dialogue.

Asciidoctor

Dan Allen

Project Lead