Case Study: Brooks Brothers boosts store productivity and customer satisfaction with Zudy Vinyl

Brooks Brothers - Customer Case Study

Brooks Brothers, America’s oldest retailer, needed a better way to manage alterations, clienteling, and made-to-measure orders. Its manual, paper-based processes were slow, error-prone, and risked customer satisfaction, so the company looked to Zudy and its no-code Vinyl rapid application development platform for a custom solution.

Zudy built a “Store Excellence” solution on Vinyl that automated store processes, improved real-time visibility, and replaced paper forms with electronic order transmission. The results included higher store associate productivity, reduced production time and audit failures, a 75% decrease in return refunds, and more than $1 million in additional revenue per month, while Brooks Brothers also deployed over 15 applications on the Zudy platform.

Brooks Brothers