ZSL
5 Case Studies
Case Study: SMRT Corporation Ltd improves knowledge sharing and findability with ZSL's Knowledge Management Portal
A ZSL Case Study
SMRT Corporation Ltd - Customer Case Study
SMRT Corporation Ltd, Singapore’s premier multi-modal public transport provider, faced challenges including longer time to market, low collaboration and agility, poor findability and productivity, and operational inefficiencies. ZSL worked with SMRT to develop a Knowledge Management Portal using Microsoft SharePoint 2010 and related services to help centralize knowledge and improve access to information.
ZSL implemented a Knowledge Management System with enterprise search, collaboration, and content management capabilities, including unified access-controlled search, federated knowledge repositories, process tracking, and tools such as wikis, blogs, podcasting, and calendar/booking features. The solution improved knowledge sharing, better informed decision-making, and operational efficiency by making information easier to find and reuse, though the case study does not provide specific quantitative results.
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