Case Study: XPO Logistics achieves maximum service-center uptime and zero-trust security with Zscaler

XPO Logistics maximizes service center uptime and security with zero trust

XPO Logistics, a leading less‑than‑truckload freight and supply‑chain provider with ~39,000 employees across 600+ locations, faced rising cyber risk and operational complexity from a legacy VPN/firewall architecture. Protecting 300+ service centers and thousands of IoT devices was costly and slow, left the company exposed to lateral attacks and ransomware, and made it difficult to deliver a seamless user experience for 70,000+ employees and field workers.

XPO implemented Zscaler’s Zero Trust Exchange (starting with ZIA) to replace VPNs and perimeter gear, enforce consistent device posture and access policies, and inspect all traffic for threats. The rollout eliminated outages, enabled rapid service‑center onboarding (hours vs. months), and delivered major gains: 1B threats blocked across service centers, a 10× drop in service‑desk tickets, 50M policy violations prevented, millions saved by avoiding hardware deployments, and faster cloud migration and incident resolution.

XPO Logistics

Peeyush Patel

Chief Information Security Officer