Case Study: Royal Caribbean Group achieves stronger security, seamless work-from-anywhere experience, and lower costs with Zscaler Zero Trust Exchange

Royal Caribbean Group Improves Security and Experience

Royal Caribbean Group, a Miami‑based global cruise holding company with 85,000+ employees across about 52 ships, needed to strengthen security, reduce operational costs, and deliver a better user experience. Their legacy, hub‑and‑spoke environment could not support a zero‑trust architecture or the flexible, secure connectivity required for employees working from ships, offices, hotels, and other locations.

By implementing the Zscaler Zero Trust Exchange (including ZIA, ZPA, and ZDX), Royal Caribbean reduced reliance on hub‑and‑spoke routing, enabled seamless work‑from‑anywhere access, and bolstered threat detection and overall security posture. The deployment also simplified data center infrastructure, lessened appliance needs, and lowered operational costs while improving the user experience.

Royal Caribbean Group

John Maya

VP of Operational Excellence