Case Study: Fareportal protects customer data and reduces fraud with Zscaler

Protecting Customer Data and Reducing Fraud with Zscaler™ Threat Prevention

Fareportal, a North American travel company behind brands like CheapOair, operates a hybrid online and contact-center model where agents handle sensitive customer data around the clock. As the business moved online, it faced growing security complexity—agents needed internet access for bookings but required strict, tailored web policies to prevent exposure of personally identifiable information and internal fraud.

Fareportal deployed Zscaler Internet Access as a SaaS security platform to simplify policy management and enforce granular controls. The move cut policy rules from ~700 to ~75, prevented nearly 400 million policy violations in three months, halved malicious incidents, drastically reduced fraud, enabled SSL inspection, improved network performance, and accelerated secure international expansion while boosting employee productivity.

Fareportal

Ankur Ahuja

Vice President, Information Security and Chief Industrial Security Officer