Case Study: Careem achieves true work-from-anywhere agility and 55% cost savings with Zscaler

Powering high-velocity business growth with a zero trust approach

Careem, the Dubai-based Super App operating in 100+ cities, faced a major hurdle: its legacy VPN-and-firewall security model was slowing high-velocity growth, complicating hiring, and limiting a remote-first, work-from-anywhere strategy. With a growing cloud-native app and plans to scale operations and M&A activity, the company needed a modern, integrated security approach to reduce complexity and risk.

Careem replaced its perimeter stack with the Zscaler Zero Trust Exchange (ZIA, ZPA, ZDX plus CASB and DLP), delivered with partner OSI Infotech, enabling secure, direct access to apps and improved visibility. Results included reclaiming ~20,000 engineering hours annually, ~55% lower networking costs, 62% faster issue resolution, a 70% NPS lift among colleagues and CSRs, prevention of ~15,000 threats monthly, simplified compliance and geopolitical routing, and seamless integrations with AWS, CrowdStrike, Okta and VMware—allowing Careem to hire and scale globally.

Careem

Peeyush Patel

CIO and CISO