Case Study: Oregon Secretary of State achieves vastly reduced latency and phases out VPN with Zscaler

Oregon Secretary of State Vastly Reduces Latency and Phases Out VPN with Zscaler

The Oregon Secretary of State, a 250+ employee agency responsible for auditing public accounts and securing elections, faced growing security and performance gaps after shifting to hybrid work. Legacy on‑premises hardware and VPNs left the team blind to nearly 95% of encrypted traffic, increased latency and help‑desk tickets, and expanded the attack surface.

The agency adopted the Zscaler Zero Trust Exchange—deploying ZIA, ZDX, and ZPA in phases—to secure internet and app access, improve troubleshooting, and replace VPN. The result: 92% of encrypted traffic inspected, significantly reduced proxy latency for 99.7% of internet transactions, a 50% drop in help‑desk troubleshooting time, prevention of roughly 7 million policy violations per quarter, faster access to internal apps, and tighter, integrated threat detection and remediation.

Oregon Secretary of State

Daniel Thiems

Chief Information Security Officer