Case Study: MedAmerica Billing Services, Inc. achieves high availability, reduced IT overhead, and secure mobile coverage with Zscaler

MedAmerica Billing Services, Inc. - Customer Case Study

MedAmerica Billing Services, Inc. (MBSI), founded in 1975, supports practice management for 1,700 physicians and 700 physician extenders with about 800 employees across three U.S. locations. Their on‑premises proxy appliance consumed significant IT resources, acted as a single point of failure causing organization‑wide outages, lacked adequate mobile user coverage, and vendor support and policy capabilities had deteriorated.

Working with Verge Technologies, MBSI adopted Zscaler’s cloud web security, gaining high availability, simple deployment with no local maintenance, and six months of log retention to meet legal requirements. The solution provided consolidated real‑time reporting, uniform protection for remote users, stronger defenses against malware, phishing and emerging threats, reduced IT overhead, and eliminated proxy‑related downtime.

MedAmerica Billing Services, Inc.

Wyatt Silva

Network Security Manager