Case Study: City of Los Angeles achieves secure, resilient work-from-anywhere access in under two weeks with Zscaler

How the City of Los Angeles Created a Modern Workplace

The City of Los Angeles Information Technology Agency (ITA), which supports 50,000 municipal employees across 44 departments and millions of residents and visitors, faced the urgent challenge of building a robust, resilient, and sustainable platform to enable staff to work from anywhere while keeping mission‑critical city services running during the COVID‑19 pandemic.

ITA adopted the Zscaler Zero Trust Exchange (including ZIA and ZPA) to deliver a cloud‑hosted, secure work‑from‑anywhere platform; in under two weeks it provided secure access to 18,000 employees, ensured continuity through the pandemic, established a foundation to expand zero‑trust capabilities, improved employee work‑life balance, and reduced the city’s environmental impact by enabling tens of thousands to work remotely.

City of Los Angeles

Ted Ross

General Manager, Chief Information Officer