Case Study: Crutchfield achieves ultra-low-latency, dynamic web security and reduced IT effort with Zscaler

Crutchfield Corporation - Customer Case Study

Crutchfield Corporation, a leading catalogue and online retailer of consumer electronics founded in 1974, struggled to protect its diverse workforce—including call center, distribution and knowledge workers—against web-based threats. Their legacy URL-filtering solution was not inline, missed zero‑day exploits, and proved difficult to manage across multiple gateways and a growing mobile user base, leaving IT short on effective, scalable protection.

After evaluating web‑security SaaS options, Crutchfield deployed Zscaler’s cloud service, which delivered ultra‑low latency, automatic real‑time updates, and dynamic protection without hardware or thick clients. The service immediately blocked five viruses (saving about 20 hours of IT cleanup), reduced web‑security maintenance to roughly one‑fifth of prior effort (about three hours saved per week), and provided real‑time forensics and bandwidth controls to limit risky or productivity‑draining traffic.

Crutchfield

Paul Fitzsimmons

Director of IT Systems