Case Study: Coats achieves secure, VPN-free IT and OT access, stronger compliance, and 150+ monthly help‑desk hours saved with Zscaler Zero Trust Exchange

Coats to Power IT and OT Security for Industry 5.0 Transformation with the Zscaler Zero Trust Exchange

Coats, the world’s leading industrial thread manufacturer headquartered in the UK with 17,000 employees across 50+ countries, faced a global security and access challenge as it embraced an Industry 5.0 transformation with IIoT, AI-driven robotics and connected OT systems. The company needed secure, fast, VPN-free access to cloud and private applications for employees, contractors and manufacturing systems, while tightening OT/IT controls and simplifying regulatory compliance.

Coats deployed the Zscaler Zero Trust Exchange—including ZIA, ZPA, ZDX and Zero Trust for IoT/OT—to deliver context-based, granular, VPN-free access and proactive digital experience monitoring. The rollout enabled secure anywhere access for staff and third parties, strengthened access controls for OT, simplified PCI/GDPR compliance and is expected to save more than 150 help desk hours per month across the enterprise.

Coats

Benjamin Corll

VP of Cyber Security and Data Protection