Case Study: Cebu Pacific Air achieves a secure, high-performance hybrid workforce and a 90% increase in user satisfaction with Zscaler Zero Trust Exchange

Cebu Pacific Air Secures Its Hybrid Workforce with the Zscaler Zero Trust Exchange

Cebu Pacific Air, a leading Philippine airline with 3,900 employees across seven strategic hubs, faced a legacy, perimeter-based security stack and unreliable VPNs that hindered its cloud-first transformation, degraded remote work performance, and widened its attack surface. IT needed stronger, nimble controls and least-privilege access to protect critical flight and operations applications while improving user experience.

Cebu Pacific deployed the Zscaler Zero Trust Exchange—including ZIA and ZPA—retiring legacy appliances and replacing VPNs with granular, cloud-native app access (rolled out to 3,900 users in two weeks). The result: a safer work-from-anywhere experience and 90% higher user satisfaction, while the platform processes hundreds of millions of transactions annually, prevented 234 million policy violations and blocked 45,000 threats in a single quarter.

Cebu Pacific Air

Laureen Cansana

Chief Information Officer