Case Study: Capitec Bank achieves rapid digital transformation and protects financial data with Zscaler Zero Trust Exchange

Capitec Accelerates Digital Transformation and Protects Financial Data with Zscaler

Capitec, South Africa’s largest retail bank serving 21 million customers, was hindered by a perimeter-based security architecture of legacy firewalls and VPNs that was complex to manage, offered limited visibility into user experience, and left high-value financial data at risk—slowing cloud initiatives and hurting productivity.

In a three-month phased rollout of the Zscaler Zero Trust Exchange (ZIA, ZPA, ZDX), Capitec displaced VPNs, enforced least‑privilege access, and gained deep observability; the platform now protects 17,000 users, blocked about 745,000 threats early on, prevents roughly 125 million policy violations a year, enabled 3‑second AWS app migrations with zero downtime, and significantly improved user experience and operational agility.

Capitec Bank

Andrew Baker

Chief Technology Officer