Case Study: a major UK consumer finance company boosts approvals and cuts fraud with Zoral

Major Consumer Finance Company - Customer Case Study

A major UK consumer finance company specializing in online subprime lending faced significant challenges with its growth. Its legacy systems lacked the functionality for automation and predictive data capture, leading to suboptimal portfolio performance, high operating costs per loan, and an inability to scale effectively. The company engaged Zoral to address these issues and improve its core KPIs.

Zoral implemented its intelligent decision engine and analytics platform to build a parallel, automated decisioning system. The solution captured enhanced predictive data and utilized AI-driven workflows for underwriting, fraud detection, and retention management. This resulted in dramatic improvements, including a 72% reduction in defaults, an 82% reduction in fraud, a 97% reduction in manual effort, and a 53% increase in acceptances, transforming the client into a highly scalable and profitable fintech leader.