Case Study: a leading North American SME finance company boosts loan volume and profitability with Zoral robo-underwriting

Leading North American SME Finance Company - Customer Case Study

The customer, a leading North American SME finance company, faced a challenge in scaling its operations. Its sophisticated but manual underwriting process was a bottleneck, causing inconsistencies in loan decisions and deteriorating portfolio performance as it tried to grow. To address this, the company partnered with vendor Zoral and implemented its Zoral DE and Zoral ML robo-underwriting platform.

The Zoral solution integrated with numerous data sources and used intelligent workflows and predictive models to automate underwriting. This resulted in a 68% decrease in write-offs, a 123% increase in loan volume, and a 27% increase in portfolio profitability. Zoral’s platform also automated 95% of loans under $50,000, drastically reducing manual work and performance variation among underwriters.