Case Study: ResolutionCare achieves expanded reach and delivers at-home palliative care with Zoom Video Communications

Zoom & ResolutionCare Help Patients in Palliative Care

ResolutionCare, led by palliative care physician Dr. Michael Fratkin, is a dual organization combining a clinical house‑call practice with a nonprofit that trains other clinicians. The key challenge was reaching homebound or geographically distant patients while preserving the personal, relational nature of palliative care.

ResolutionCare adopted Zoom for telemedicine visits and pairs that remote care with education through a Project ECHO partnership. The approach has extended the team’s reach, let clinicians provide timely, empathetic care from mobile devices with minimal setup, and demonstrated that remote palliative care can be effective and convenient for patients and providers.

ResolutionCare

Michael Fratkin

ResolutionCare