Case Study: The University of Sydney achieves 98% customer satisfaction with Zoom Video Communications

Zoom Hits 98% Satisfaction at The University of Sydney

The University of Sydney needed a high-quality, easy-to-use video communications platform for students and faculty across more than ten campuses to replace a clunky mix of legacy tools. Key requirements included an intuitive interface, reliable performance in low-bandwidth environments, and seamless use on any device for global collaborations.

Working with AARNet, the university chose Zoom and rolled out 80 Zoom Rooms in six months (with plans to double), achieving 10,000–12,000 active users per month and over 98% customer satisfaction. The solution delivered simple calendar booking, cross-device joining, screen sharing and dependable call quality, improving engagement and collaboration across campuses.

University of Sydney

Julia Bryant

Associate Professor in Astrophysics and Astrophotonics