Case Study: Vensure Employer Solutions achieves faster, more seamless global client care with Zoom Video Communications

Zoom Contact Center helps Vensure provide faster and more seamless client care worldwide

Vensure Employer Solutions, a global payroll software company based in Chandler, Arizona, was growing rapidly through acquisitions and needed a more scalable way to manage rising client inquiries across dispersed teams and multiple communication platforms. The company turned to Zoom Video Communications, using Zoom Contact Center, Zoom Phone, and Zoom Virtual Agent to support faster, more flexible, omnichannel client care worldwide.

With Zoom Video Communications, Vensure consolidated voice, chat, email, and SMS into one platform, added AI-powered self-service, and integrated Microsoft Identity for easier provisioning and single sign-on. The results included average call resolution times of two minutes or less, 75% of service chats handled by Zoom Virtual Agent, and 90% positive post-engagement survey scores, along with smoother global deployment and stronger first-call resolution.

Vensure Employer Solutions

Andrew Lindley

Chief Information Officer