Case Study: Western Sydney University achieves 400% increase in video collaboration and major cost savings with Zoom Video Communications

Western Sydney University Teams Up with Zoom and AARNet to Transform its Collaborative Online Culture

Western Sydney University (WSU) is a leading Australian university with eight campuses serving about 43,000 students. Facing a mix of aging, costly hardware conference systems and unsatisfactory LMS web conferencing—along with a need to reduce travel time and support real-time online teaching and research—WSU needed a simpler, more reliable collaboration platform.

Working with AARNet, WSU deployed Zoom campus-wide (including Zoom Rooms), moved from an early 30-user pilot to a site license used by over 5,000 hosts, and expanded to 80+ Zoom Rooms, 24 collaborative learning studios and H.323/SIP connectors for legacy systems. The result: video collaboration rose 400%, meeting minutes exceeded half a million per month, and the university avoided roughly $1.5 million in hardware refresh and maintenance costs while transforming staff expectations around online meetings.

Western Sydney University

Geoff Lambert

Senior Project Manager for Information Technology and Digital Services