Case Study: Virtual Mediation Lab achieves secure, high-quality online mediation and mediator training with Zoom Video Communications

Virtual Mediation Lab Settles Disputes & Trains Mediators Through Zoom

Virtual Mediation Lab, founded by Giuseppe Leone, runs online mediation sessions and mediator training and needed a video platform that protected participant privacy, delivered clear audio/video, was simple for nontechnical users, and supported document sharing and mobile access—capabilities his previous solution lacked.

The lab adopted Zoom, using features like HD audio/video, name-only display and BCC invites for anonymity, screen sharing with annotation, mobile support, and private meeting rooms, backed by responsive technical support. Since switching they’ve conducted 100+ training sessions with participants from 30+ countries, successfully mediated real cases remotely (including a USPS matter from Hawaii to Guam), and report a more discreet, efficient, and positive experience.

Virtual Mediation Lab

Giuseppe Leone

Founder