Case Study: Trend Micro achieves a 20–39% productivity increase with Zoom Video Communications

Trend Micro - Customer Case Study

Trend Micro, a global cybersecurity company, faced fragmented and costly communications—complex platforms, expensive hardware/software, unreliable service, too many disparate solutions, and difficulties connecting remote teams and external customers. These challenges drove the need for a single, more efficient and effective way to communicate internally and with prospects.

Trend Micro deployed Zoom for its affordability, HD video/audio, scalable meeting and webinar capacity, and collaboration tools (screen sharing, co-annotation, remote control, whiteboarding), plus integration/replacement of legacy room hardware. They use Zoom for internal meetings, demos, webinars and legal depositions, and report a 20–39% productivity increase versus previous methods; Trend Micro rates Zoom’s quality, ease of use/deployment and collaboration features as “far superior,” and reliability and customer service as “superior.”

Trend Micro

William Dalton

IT Director