Case Study: Topaz Services achieves exceptional customer experience with Zoom Video Communications

Topaz Services’ journey to exceptional customer experience with Zoom

Topaz Services, a hotel contact center operation, needed a better way to deliver 24/7 white-glove service while improving call quality, employee morale, and the transition from phone to chat. The company turned to Zoom Video Communications and its Zoom Contact Center solution to create a more integrated, customizable customer experience.

Using Zoom Video Communications’ Zoom Contact Center, Topaz Services streamlined operations with a single interface, chat, call queues, and analytics. The result was improved efficiency, faster resolutions, deeper insights, seamless phone-to-chat transitions, reliable call quality, and better employee morale, helping Topaz Services provide exceptional customer experience around the clock.

Topaz Services

Stephen Lewis

Contact Center Systems Administrator