Case Study: Pike Creek Psychological Center achieves streamlined, consolidated telehealth, phone, and chat with Zoom Video Communications

This Small Healthcare Practice Consolidated Telehealth, Phone, Chat Using Zoom

Pike Creek Psychological Center, a small behavioral health practice, faced fragmented communications when the pandemic ramped up telehealth demand: their free telehealth tool became unreliable, staff couldn’t access office phones remotely, and internal messaging lacked functionality. Juggling doxy.me, a virtual phone line, Slack and an on‑site phone system created workflow and connectivity problems that threatened patient access and staff efficiency.

By moving to Zoom for Healthcare, the center consolidated video, phone and chat into a single platform. The switch delivered clearer, more reliable telehealth, fewer no‑shows, flexible remote work for staff, and features like Zoom Phone call queues, auto‑attendant and text messaging without exposing personal numbers—simplifying operations, reducing costs and improving patient and staff experience.

Pike Creek Psychological Center

Judi Willetts

Co-director