Case Study: Sydney Film Festival achieves 81% cost savings with Zoom Video Communications

Sydney Film Festival dramatically cuts costs with Zoom

Sydney Film Festival, a not-for-profit arts organisation in Australia, needed to modernise its outdated 20-year-old phone system and handle growing call volumes more efficiently. The festival also wanted to reduce high phone bills and improve operations as it managed hundreds of sessions, films, and seasonal box office staff.

Zoom Video Communications implemented Zoom Phone, Zoom Contact Center, and Zoom Meetings to replace the legacy system and create flexible contact center environments for in-season and out-of-season operations. The result was 81% cost savings during the festival’s core period, along with streamlined workflows, better caller visibility, advanced analytics, and an improved customer experience.

Sydney Film Festival

Brock Taffe

Head of Operations & Events