Case Study: WRNS Studio achieves reliable call quality and enhanced collaboration with Zoom Video Communications (Zoom Phone)

Sustainable Architecture Firm WRNS Studio Moves to Zoom Phone to Improve Call Quality, Reduce Latency

WRNS Studio is a San Francisco–based architecture firm known for sustainable, award-winning designs and rapid growth with offices from New York to Honolulu. As the firm expanded, its legacy video and phone systems proved limiting—poor call quality, latency, dropped calls, device restrictions, and frequent troubleshooting hindered collaboration and productivity.

WRNS piloted and then adopted Zoom’s video-first unified communications platform and Zoom Phone, drawn to live annotation and simple, reliable tools. The switch delivered clearer calls, reduced latency and IT overhead, easier cross-office collaboration, less travel, and a smaller carbon footprint—resulting in robust phone service, more reliable communications, and improved team collaboration.

WRNS Studio

Chris Niewiarowski

IT Director