Case Study: SAGE Hospitality Group achieves more engaged, collaborative hybrid work with Zoom Video Communications

Sage Hospitality Group reinvents hybrid work using Zoom Workplace and Zoom Spaces

SAGE Hospitality Group, a growing hospitality company operating more than 65 hotels and 30 restaurants nationwide, needed a better way to support hybrid work and create a modern, collaborative office experience. Before working with Zoom Video Communications, the team lacked a centralized meeting and collaboration platform and had an inconsistent conference room experience. They turned to Zoom Workplace and Zoom Spaces to build a more flexible, tech-forward environment for employees working both on-site and remotely.

Zoom Video Communications implemented Zoom Workplace and Zoom Spaces, including Zoom Rooms, Zoom Phone, Zoom Chat, whiteboarding, digital signage, AI Companion, and DTEN video systems, to unify communication and collaboration across the new office. The result was a highly engaging workspace where rooms are consistently full, remote employees feel more included, email clutter has decreased, and teams work faster with less travel. SAGE also reported lower per-user collaboration costs with Zoom Chat and more efficient meetings thanks to AI Companion summaries and actionable recaps.

SAGE Hospitality Group

Eric Skogen

Senior Director of IT Operations