Case Study: Phoenix Children's Hospital achieves improved communication and patient outcomes with Zoom Video Communications

Phoenix Children’s Hospital Transforms Service Delivery with Zoom

Phoenix Children’s Hospital needed a more reliable, secure way for clinical teams to communicate during critical care and reduce time spent on technical support. Existing collaboration tools caused conflicts and support overhead, and the hospital needed a HIPAA-compliant solution to protect patient privacy while enabling real-time team coordination.

By deploying Zoom, Phoenix Children’s connected surgical, pathology and caregiving teams with encrypted meetings and screen sharing for instant information exchange during procedures. The result: improved decision-making and patient outcomes, three times the user base compared with prior solutions, and fewer technical support calls while maintaining secure, HIPAA-aligned communication.

Phoenix Children's Hospital

Rachel Dunagan

Audio Visual Technician - IT Services