Case Study: Penn Community Bank achieves greater productivity and streamlined communications with Zoom Video Communications

Penn Community Bank fosters productivity through seamless experiences

Penn Community Bank was struggling with “toggle tax” — wasted time and resources from jumping between disconnected tools — which hurt productivity for employees and especially the call center. To solve this, the bank turned to Zoom Video Communications, using Zoom Meetings, Zoom Phone, and Zoom Rooms to simplify communications and support a more seamless employee and customer experience.

Zoom Video Communications implemented a unified communications setup with phone management, call queues, real-time analytics, Zoom Rooms for branch offices, and support from Zoom Professional Services. The rollout went smoothly, call center agents transitioned to Zoom with zero issues, and the bank gained greater flexibility, resilience, security, and compliance; employees also reported higher productivity and happiness by replacing multiple apps with one streamlined platform.

Penn Community Bank

Andrew Duckworth

IT Operations Specialist