Case Study: ORA Developers Egypt achieves greater CX efficiency with Zoom Video Communications' Zoom Contact Center

ORA Developers Egypt Boosts CX with Zoom Contact Center

ORA Developers Egypt, a leading real estate and hospitality company, was facing major contact center challenges around security, stability, scalability, and maintenance. To modernize its customer service operations, it evaluated several options and chose Zoom Video Communications’ Zoom Contact Center.

Zoom Video Communications implemented Zoom Contact Center with a smooth transition and no disruption to service. The new platform improved stability, security, and efficiency, reduced maintenance overhead, and helped ORA Developers Egypt save about 30% of work time while significantly improving call center uptime and overall customer service capability.

ORA Developers Egypt