Case Study: Albany College of Pharmacy and Health Sciences achieves greater agility, reliability and safety with Zoom Video Communications (Zoom Phone)

One App Makes a Big Difference’ at Albany College of Pharmacy and Health Sciences

Albany College of Pharmacy and Health Sciences (founded 1881, campuses in Albany, NY and Vermont) needed a more agile, reliable phone system to support students, faculty, and many remote workers. Its legacy hybrid PBX was clunky, prone to equipment failures, tied users to desk phones, lacked modern features like easy call forwarding and queues, and required significant on‑premises management.

ACPHS deployed Zoom Phone after a successful trial and used Zoom’s Professional Services to port 450+ numbers quickly. The move delivered call queues, three‑digit department routing, a self‑service portal for users, and robust emergency calling—reducing IT support tickets, increasing flexibility for remote and traveling staff, improving response times in emergencies, and earning positive feedback from administrators and faculty.

Albany College of Pharmacy and Health Sciences

Darb Fitzgerald

Director, Network & Telecommunications