Case Study: Mary’s Center, a community health center, achieves HIPAA‑compliant telehealth for 300+ remote patients with Zoom Video Communications

Mary’s Center Powers their Telehealth Program with Zoom

Mary’s Center is a nonprofit community health center serving the DC metro area with five clinics. Many patients faced distance, mobility, and scheduling barriers, so the center needed a HIPAA‑compliant telehealth solution that provided in‑person quality audio/video and could integrate with virtual medical equipment.

Mary’s Center implemented Zoom — a reliable, HIPAA‑capable platform approved by Medicaid plans — enabling one‑click visits, home visitors to connect peripheral devices (stethoscope, otoscope) for real‑time exams, and features like persistent group chat for low‑bandwidth or hearing‑impaired patients. The program grew from two physicians to all adult care providers, has passed 400 sessions, serves about 300 remote patients, and has expanded into telebehavioral health and other services with improved access and outcomes.

Mary’s Center

Dara Koppelman

Chief Nursing Officer